Shipping policy
SHIPPING POLICY – PRINK STORE
1. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or phone.
2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges are calculated and displayed at checkout based on your location and order size.
Estimated delivery time:
- Local orders: 2–5 business days
- Domestic orders (within country): 3–7 business days
- Remote areas: 5–10 business days
Delivery times are estimates only and may vary due to external factors.
3. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available), allowing you to follow your shipment.
4. SHIPPING CARRIERS
We work with trusted local and international shipping providers. The carrier used depends on your location and the type of order.
5. DELIVERY ISSUES
We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other factors beyond our control.
If your order is delayed or missing, please contact our support team and we will assist you in resolving the issue.
6. INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.
7. LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the carrier to investigate and provide a suitable resolution.
8. CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately once posted on the website.