Return & Exchange Policy
1. Return & Exchange Period:
Customers can request a return or exchange within 14 days from the delivery date.
2. Conditions for Return & Exchange:
- The product must be unused and in its original condition
- The original invoice or proof of purchase must be provided
- The product must be returned in its original packaging
3. Eligible Cases:
✔️ Returns or exchanges are accepted in the following cases:
- Defective product
- Wrong item received
- Product damaged during shipping
❌ Returns or exchanges are NOT accepted in the following cases:
- Product has been used
- Damage caused by misuse
- Missing invoice or proof of purchase
4. Shipping Fees for Returns/Exchanges:
- If the issue is from PRINK: the company covers shipping costs
- If the customer requests an exchange: the customer bears shipping costs
5. Refund Policy:
- Refunds are processed within 3–7 business days
- Refunds will be issued using the original payment method
📞 Customer Support
For any inquiries, please contact us:
- Phone: [0 11 19666289]
- WhatsApp: [01119666289]
- Email: [Islam.a.wareth@gmail.com]